The check boxes of the 'FSS SmartList Utility' are always grey out, they only indicate the progress of either removing (if you pressed the Remove button) or adding (if you pressed the Add button) the FSS SmartLists. Just click the 'Add' button and wait a couple of minutes, this action will create the Field Service SmartLists, you will see the check boxes being ticked while the SmartLists are added.
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