Bill, when you enter a return, you have the option to also enter an amount paid back to the customer. If you are entering it directly in receivables, you would enter this in Credit Card on the bottom right of the Receivables Transaction Entry window. If you're entering this in SOP, you would enter it in Amount Received on the bottom left of the Sales Transaction Entry window. This will record the return under the customer account and also show that you've refunded the money to them. So there will be no 'on account' amount posted and the customer balance will not change.
↧
