Hi, I would suggest you to read the GP help and the ReceivablesManagement.pdf manual. Here there is an extract of the GP help for Receivables Transactions: Use credit memos to record any decrease in a customer's balance that isn't the result of a payment. The difference between a credit and a return is that a credit memo credits a customer's account. A return credits a customer’s credit card balance or account with your company, and reverses tax and commission amounts that were previously entered. I hope this helps
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