Hi Bo, 2 questions : A: is that GP client installed locally on the computer ? B: is the GP client's settings marked as to run with 'Administrator privileges' ? GP needs to be able to write to the Program Folder when it starts and closes.. you may receive an error message if you don't grant the 'write' permissions to a user for GP. My next suggestion is to enable the DEX & SQL Trace in the DEX.INI file and see if you can spot an error message right after the user gets the pop-up on screen.. SQLLogSQLStmt=TRUE SQLLogODBCMessages=TRUE SQLLogAllODBCMessages=TRUE
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