All This was a problem but while documenting this for the post I seem to have found the solution, however I am posting still because I have seen other similar problems for people on the web generally. GP Version 12.00.1745 Logged in as SA Adobe Acrobat XI Pro (tried with DC as well but not X as don't have license.) MAPI Email Enabled (but same issue if setting it to Exchange) Office Professional PLus 2013 32 Bit Exchange 2013 Service Pack 1 Version 15.0.847.4040 64bit Member 1 - Statement is issued as PDF Member 2 - Statement is issued as DOCX - but wont open in Word as it says corrupted. Change Extension to PDF and it opens just fine. RM00101 has the following for both records: BALNCTYP = 0, STMTCYCL = 5, Send_Email_Statements = 1 RM00106 has the following for both records: Email_Type = 1 Email_Recipient = external email 1 We don't have the New Email functionality enabled but the SY04905 has a record for each member in Series 3, Module 1 = 9 and Email Document ID = 10. Emaildocumentenabled is false and there is no message ID. BUT the EmailDocumentFormat is 3 for Member 2 and 0 for Member 1, I expect this is a hangover from setup. I ran the following on the database: update sy04905 set emaildocumentenabled = 0, EmailMessageID = '', EmailDocumentFormat = 0 where EmailSeriesID = 3 and MODULE1 =9 and EmailDocumentID = 10 And now the old Remittance functionality is sending PDF to all members.
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