How are you opening up support tickets? It appears you can purchase support, but they charge $499 per incident. Do I really need to fork over to Microsoft $499 to point out problems with things their software developers broke in the first place, and which they don't seem to have any intention of fixing any time soon? I did open up a thread on the MSDN forums... https://social.msdn.microsoft.com/Forums/en-US/e5c9824e-8931-425a-a084-0ad408e2fa6b/windows-10-chm-files-crash-during-index-search-when-called-with-htmlhelp-api?forum=windowsgeneraldevelopmentissues And also, posted a message on Windows Feedback. However, I'm not very hopeful either of these are going to do much good.
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