Hi If you create a Return, it will create a credit to the customers account, but that return needs to be applied to an invoice or it will just float around as a credit note. If the customer has already paid the invoice, and then they return something, you have a whole new situation. You will have a credit note that you can apply to future purchases. Another thing you want to make sure you do is to create the SOP Return using the Additional Menu and NOT just selecting the Return document type on the SOP Entry window. By using the 'Create Return' menu, you will link the return to the SOP Invoice and the cost will go back into inventory at the same amount it came out. All you need to do is open the SOP Entry Window and click on the 'Additional' menu item and then select 'Create Return: Once you select this option, you will be presented with a few windows where you can select the customer and then lookup the invoice where the item was originally purchased. Mark the items the customer is returning and click the Post button. It won't actually "Post" it, it merely copies the items you selected to return into the new Return document. Kind regards, Leslie
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