Over the last few years with incremental releases for Dynamics CRM – Microsoft has had to maintain a balance for online and on-premise customers. Naturally this is a challenge for Microsoft – keeping the two versions in sync, keeping the agility of pushing out updates online, and keeping the core on premise customers happy. So far Microsoft is doing a good job, barring the complains from some on premise customers that they are often left waiting for a year or more for a new feature when compared with CRM online customers. At the same time the conservative on premise customers are happy that when they get a feature – its been tested by thousands of online customers. Anyway, to simplify the challenging online vs onpremise feature discussion Microsoft has a feature comparison up now. CRM 2016 - Online vs on-premises features FAQ I recommend reviewing the article before proceeding. Below are the online only features Analytics - Power Query connector streamlines connections to CRM Online Create a task flow in CRM for phones and tablets (Preview feature) Share the knowledge base with Parature / Integration with Parature Use surveys to collect feedback from customers Email - Dynamics CRM App for Outlook for Exchange Online Delve (Exchange Online optional for attachments). SharePoint Online license required I have excluded features like maintaining online instances as there is no point of having them in onpremise. As you can see – the difference is pretty minimal, and the only feature I am actually jealous about as a onpremise customer is Parature integration which is in its infancy right now anyway.
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