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Forum Post: RE: AP Posting Interruption

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How is the user connecting to GP? Through their desktop or some type of remote application? Does it seem to be the same set of user/users? Do you have any 3rd parties? The reason I ask is a couple of months ago we were plagued with batch interruptions and I used to spend a good portion of my mornings fixing things. There were two specific issues happening. 1) We use Citrix to connect to GP and one of the users was posting a large batch each day and the majority of the time the batch would get stuck, in a similar situation as to what you describe. It ended up being a bad network connection and since he's located out in a warehouse and would have been alot of work to correct it, I ended up just having him remote directly in to the Citrix server and access GP from there and ever since, no issues. 2) We use Rockton's GP Toolbox. There is an Inactivity Timeout piece to this and one of the settings that was used in it was prioritizing the timeout check over batch postings which would cause the batch to get hung up if the check happened mid processing. Adjusting this resolved the issue.

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