Hi Torbett, There are very few companies who offer sync of products, customers, orders, inventories and tier pricing from eComm platform to Microsoft GP and vice-versa. Considering you are new to GP and have been using Magento, Reverse Logistics Solution would be perfect for this scenario. It will help you to diagnose customer's problems and relinquish ownership of the product. Returns are costly for the vendors and causes inconvenience for the customers. In Reverse Logistics Solution, you will see that - Once the RMA is approved in Magento, an Approval notice will be sent to the Customer requesting to confirm Shipment, once the customer Confirms Shipment and the Status of the RMA is set to ‘Package Sent’ the RMA will sync to GP and create an GP Return Order with an RMA Number, which in turn would also create an GP Sales Order. As you might know - The Order can be returned only when the Order status is Complete in Magento . You can also set RMA statuses as per business. Standard Statuses are: Pending approval - RMA request isn`t reviewed yet. Approved - RMA request is approved. Customer prints RMA packing slip and ship items. Package Sent - customer has confirmed sending of RMA items to the store. Rejected - RMA request is rejected. Closed - RMA request is closed. For complete Magento - GP solution you can go to : http://www.i95dev.com/contact/ or send an email at ' ankit@i95dev.com '. Thanks.
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