Hi, thanks for writing. i have read many of your great posts. When trying to use templates to use the email feature i'm finding that when i print or email the template most fields are blank but when i look at the template in word (when i modify the template) the fields are present. i'm confused as to why there are fields present on the template that don't populate from customer record information. now i am being told that even though fields are present on the template, i have to eliminate them and add fields from an xml file that i create from the standard form. this seems crazy as you would think the field names are the field names and should populate with the information such as company name, address, customer name, address, etc etc. even when i place our logo on the template i can see it in word when i modify the template but it doesn't show up when i create the order to either print or email. very frustrating. not sure why everything about this program, especially the report writer and the templates, has to be so complicated. also there doesn't seem to be any easy to use documentation easily available. thanks for your time.
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