Okay looking for some assistance please. This is our situation. We issued a check in July of 2015 that had never been cashed by the recipient. I contacted the vendor and they told me they lost or had never received the check and asked if we would re-issue. We issued stop payment paperwork to the bank and then I voided the original check (on 01/28/16). The bank then called back and said the original check had actually cleared our account on 01/05/16. Since there is no way to reverse the voiding of a check we followed instructions found in a Knowledge Base article that instructed us to create a manual payment to correct this. We did so but now the payment shows as an open transaction. There is nothing to apply it to. Did we do this incorrectly? And if so, how do we remedy this now? Thank you in advance for your help.
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