A credit memo was issued to a customer, while attempting to post the credit to an outstanding invoice the computer lost connection to the server, therefore, the credit memo was not posted after applying it to the invoice. The problem now is that: the customer does not show the credit in transactions by customer; when attempting to redo the credit memo, the invoice that should be outstanding is no longer listed; the aged trial balance still shows the amount of the credit memo outstanding; the statement shows the invoice but with a zero balance. We completed series posts, batch recovery, reconciliation. What can we do? This invoice needs to reflect a zero balance accurately through all reports. It doesn't appear to be as simple as creating a new credit memo since the invoice no longer has an outstanding balance.
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