So it turns out the developer goes to GP gets the number, place a hold on the spot in the table, and then allows the user to make changes - one of the changes is to stop working on that item. They thought they were holding with blank, but learned in our case that the application was actually pushing the line items to the POP Shipment and not populating a Packing Slip - thus resulting in an error - but only if you try to access it in GP So we ended up having to do a RETURN and that resolved our 'first' level problem. Now the developer is working on why they are holding table lines with full data. Go figure - yeah for developers.
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