Hi If this is an ongoing issue, it may be worth looking at 'The Closer' from Reporting Central reporting-central.com/the-closer I looked at this product for another client a while back and it looks really good. That client decided against spending for it, but for me it seems like a no brainer spend. I have seen it highly recommended lots of times. (And no, I am not on commission :-) ) Cheers Heather
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